At iU Talent, we believe that true success comes from the perfect combination of happy people, genuine talent, unwavering commitment and the power of technology. We are currently looking for a Training & Knowledge Base Specialist for a prestigious client in the energy sector.
As a Training & Knowledge Base Specialist, you will be joining the Customer Success team, and will be responsible for providing documentation and training to our clients. You will collaborate closely with the product and development teams to ensure the documentation and trainings are always updated and clear for our customers.
A typical day involves delivering engaging onboarding sessions, updating product documentation, and collaborating with the Customer Success team to address learning needs.
- Become an expert in our products and training methodologies to deliver high-impact enablement content.
- Design, develop, and update training materials, onboarding programs, guides, tutorials, and documentation.
- Own the onboarding experience for new customers: ensure content is clear, engaging, and leads to quick time-to-value.
- Collaborate cross-functionally with Customer Success, Product, and Marketing to gather insights and translate them into effective learning tools.
- Maintain and improve our product documentation, ensuring it’s always current, helpful, and easy to follow.
- Regularly review and iterate on training content based on customer feedback and internal performance metrics.
- Stay up-to-date with the best practices in training delivery, learning, and customer enablement.
- Degree in Computer Science, IT, or related field, or equivalent experience.
- 3+ years in training, onboarding, or customer enablement (preferably SaaS/tech).
- Strong troubleshooting skills to diagnose complex software issues.
- Expertise in instructional design and creating learning materials (guides, videos, walkthroughs).
- Experience with documentation platforms (Confluence, Coda, GitBook) and/or LMS tools.
- Ability to simplify complex topics into engaging, user-friendly content.
- Strong project management and organizational skills.
- Independent, self-motivated, proactive, and team-oriented.
- Excellent English communication skills (written & verbal).
Nice to Have
- Experience in Customer Success or Support.
- Knowledge of learning principles or certification (e.g., CPTM).
- Familiarity with content creation tools (Loom, Canva, Articulate, etc.).
- Experience with Agile methodologies (Scrum, Kanban).
- Knowledge of mobile concepts for Android & iOS.
- Flexible working hours and the possibility to work remotely.
- Get a share of the company's stock options. The company will be yours as well!
- Health insurance (including family coverage).
- Extra vacation days (including your birthday, bridging holidays and December 24th & 31st).
- Be part of a company that strives to adopt state-of-the-art standards and methodologies. This is an opportunity for you to grow professionally.
- A friendly, multidisciplinary team that values both hard work and fun.